Customer Service

Posted by ays business solutions on Saturday, November 19, 2011

Start Date Tuesday, February 21, 2012
End Date Tuesday, February 21, 2012

Discount Code AYSJLV
Offering £20 John Lewis voucher or donation to charity

Location
Aberdeen

Link
tinyurl.com/AYSJLV

Full Details

Introduction and Aim
Customer service skills is the collective term for those skills needed to successfully complete any customer interaction, whether it be in person, via phone or online.
This course is designed to assist delegates in developing customer service skills. We run this as a workshop and as such it is interactive, with some role playing.
The skills we develop help delegates become highly effective at understanding and communicating with customers.
This workshop can be configured to suit your relationship with your customer / client.
The aim of the course is to give delegates the skills required to deliver excellent customer service.

Visit the AYS website and click on the course title for the full course content.
For more information please email training@ays-ltd.co.uk

Category
Training Courses