The unique guide to providing excellent customer service
Posted by you are the difference on Monday, December 29, 2008
Location
Aberdeen
Full Details
"People Buy People First the Product Second"
The way a person feels does affect how they behave which in turn affects the results they achieve. You Are The Difference works because not only does it help people to think differently about the customer it also helps them to think differently about themselves and the service they give.
"Customer service is an attitude. Not a department"
When the skills and techniques within the You Are The Difference Customer Service Coaching Programme are used the business wins because the level of service and customer conversion is increased resulting in happier customers and greater sales. The sales team wins because they are given a simple and effective way to help them interact with the customer, making their role much more rewarding and effective. The customer wins because they receive a level of service second-to-none.
To order the You Are The Difference book which contains all the main principles within the coaching programme and to find out more go to: www.youarethedifference.co.uk
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